Troubleshooting the System for Award Management & GrantSolutions

This document is intended to help guide you in troubleshooting common problems applicants have had when using the System for Award Management (SAM) and/or GrantSolutions.gov throughout the grant application process. Note: Neither SAM nor GrantSolutions are not part of the U.S. Fish and Wildlife Service. If the information suggested is insufficient, please contact the helpdesks of SAM and/or GrantSolutions directly.

UPDATE (As of September 2024): NMBCA would like to help eliminate application barriers for inexperienced or small organizations. If you have tried but were unable to register in the System for Award Management (SAM) or in GrantSolutions, or if you are currently enrolled but are having difficulty navigating these systems, you may be eligible to receive technical support through the FWS Small Grants Program. Please contact neotropical@fws.gov to learn if you are eligible for help with your application and grant administration. US State governments, Institutions of Higher Education (except Minority Serving Institutions), or large Nonprofit Organizations (i.e., received more than $10M from Department of the Interior bureaus and offices combined in the past three years) are not eligible.