Critical Incident Stress Management Peer Support Training

Target Audience:

Peer Support Members (PSM) are Service employees who are trained in CISM and the basic techniques of crisis intervention. PSMs are trained to assist employees by listening and providing support in a confidential and non-judgmental manner. PSMs are also trained in positive stress management techniques and can help others validate their thoughts and emotions about overwhelming incidents or traumas. We may select PSMs from any Service discipline.

Summary and Objectives:

Through a peer-based system, the Service seeks to offer employees the opportunity to meet with a trained Peer Support Member (PSM) who can provide support and assistance in developing a plan to deal with job-related stressors and in problem solving personal issues before they become chronic and debilitating. 

Upon completion of this course, participants will be able to:

• De-stigmatize mental health issues and make it easier for employees to recognize such issues in themselves and others.
• Equip employees with skills to help themselves and others.
• Encourage employees to seek further care when necessary.
• Boost the efforts already provided by the EAP.

Competencies Addressed: 

Conflict Management - Intermediate, Incident Management - Intermediate, Interpersonal Dynamics - Intermediate, Program Management - Basic, Safety, Health, & Emergency Management - Basic, Stress Management - Intermediate, Conflict Resolution - Intermediate