The course is mandatory for all permanent FWS employees in two grade interval positions such as biologists, realty specialists, contract specialists, engineers, refuge operations specialists, and others who are within their first year on the job.
Summary and Objectives:
The main focus of this course is to provide skills for working with others to accomplish the mission of the Service. The course provides an introduction to public service and the FWS organization, an overview of FWS related legislated mandates, FWS and conservation history, and foundations in valuing diversity, communication, conflict resolution and group dynamics. Views of the FWS are also provided by corporate partners, FWS leadership and other bureaus within the Department of Interior.
Upon completion of this course, participants will be able to:
Customer Service - Awareness, Leveraging Diversity - Basic, Teaches Others - Awareness, Teamwork - 2 – Basic